Privacy and Confidentiality Standards

When you engage with our botanical advisory services or order formulations, we record essential contact details including your name, delivery address within India, phone number, and direct email communications. Payment details are processed securely through certified gateway infrastructure and are never stored directly on our internal servers.

For herbal wellness and skin consultations, health history notes and botanical preference records are maintained under strict medical-grade privacy guidelines. These files are utilized exclusively by our advisory team to tailor botanical selections and ensure safe, plant-derived personal care recommendations.

Security measures and uncompromising data retention limits

We implement robust administrative, technical, and physical security measures designed to prevent unauthorized access, alteration, or disclosure of your personal records. Access to client consultation notes is restricted strictly to authorized herbalists and fulfillment personnel bound by confidentiality agreements.

Customer records and consultation logs are retained only as long as necessary to fulfill ongoing botanical care requirements, tax obligations, and regulatory compliance. Customer records are never leased, distributed, or commercialized to external brokers or advertising agencies.

Have specific questions regarding your data?

Reach out directly to our support desk for clarifications on data retention or record access.